Terms & Conditions
Last updated: 2 June 2026
Effective Date: 16th May 2026
1. Introduction
Welcome to LotusMart (www.lotusmart.in), operated by LotusMart Private Limited ("we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.
2. Eligibility
This website is available only to persons who can form legally binding contracts under applicable law. Minors (under 18 years) may use this site only under supervision of a parent or legal guardian who agrees to these Terms.
3. Account Registration
You may be required to register an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4. Products & Pricing
All products on lotusmart.in are subject to availability. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. In case of pricing errors, we will contact you before processing your order.
5. Order Placement & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order. An order is confirmed only upon receipt of our confirmation email/SMS. We reserve the right to cancel or limit orders that appear to be placed for resale or are otherwise suspicious.
6. Payment
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) on eligible orders. Payments are processed securely through third-party payment gateways. We do not store card or payment details on our servers.
7. Shipping & Delivery
Orders are typically delivered within 2–5 business days. Delivery timelines may vary based on location and other factors. Please refer to our Shipping Policy for full details.
8. Returns & Refunds
Our 7-day return policy applies from the date of delivery. Products must be in original condition with invoice. Refer to our Refund Policy for complete details.
9. Intellectual Property
All content on this website including text, graphics, logos, and images is the property of LotusMart Private Limited and protected under applicable intellectual property laws. Unauthorized reproduction or use is strictly prohibited.
10. Limitation of Liability
LotusMart's aggregate liability for any claim arising from use of this website shall not exceed the amount paid by you for the concerned order. We are not liable for indirect, incidental, or consequential damages of any kind.
11. Typographical Errors
Occasionally, information on our site may contain errors related to product descriptions, pricing, or availability. We reserve the right to correct errors and cancel orders placed based on incorrect information, without prior notice.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.
14. Contact Us
For any queries regarding these Terms, contact us at:
Email: support@lotusmart.in | Phone: +91 98765 43210
Address: LotusMart, Commercial Complex, AB Road, Indore, Madhya Pradesh – 452001