Privacy Policy
Last updated: 2 June 2026
At LotusMart, your privacy is important to us. This policy explains how we collect, use, and safeguard your personal information when you use our services.
Effective Date: 16th May 2026
1. Introduction
Welcome to LotusMart. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.lotusmart.in and purchase our products.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect different types of information to provide and improve our services:
a) Personal Information
- Full name
- Email address
- Mobile number
b) Order & Shipping Information
- Billing and shipping address
- City, state, and postal code
c) Payment Information
Payments are processed securely via third-party payment gateways. We do not store debit/credit card details on our servers.
d) Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and interaction data
3. Purpose of Data Collection
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and invoices
- Provide customer support
- Send promotional offers and newsletters (with your consent)
- Improve our website and product offerings
- Comply with legal obligations
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Logistics partners for order delivery
- Payment gateways for transaction processing
- Technology service providers who help operate our website
- Law enforcement, if required by law
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. No method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise these rights, contact us at support@lotusmart.in.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance.
12. Contact Us
For any privacy-related queries:
Email: support@lotusmart.in | Phone: +91 98765 43210
Address: LotusMart, Commercial Complex, AB Road, Indore, Madhya Pradesh – 452001